Delivery Times

• Netherlands: 1-3 business days
• Europe: 3-6 business days
• Worldwide: 3-9 business days

We partner with reliable carriers to ensure timely delivery, so you can start your journey with your new Gate-six suitcase as soon as possible.

All GATESIX suitcases come with a 4-year warranty. This covers any manufacturing defects or issues that may arise with your suitcase, including damage to locks, wheels, handles, and more. If you encounter any issues within this period, simply contact our customer service for assistance.

If any part of your Gate-six suitcase, such as a lock, wheel, leather handle, or handlebar, breaks, we offer replacement parts and repair services. For customers in the Netherlands, we can also arrange repairs to ensure your suitcase stays in top condition.

If your shipment is delayed or missing, please contact DHL first for tracking information and support. If the issue persists, our customer service team is here to assist you further in resolving the problem.

If you need to change or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request before the order is processed and shipped.

To keep your GATESIX suitcase looking its best, we recommend wiping it down with a damp cloth after each trip. Avoid using harsh chemicals on the aluminum surface. For leather components, use a leather conditioner to maintain their quality.

Yes, once your order is shipped, you will receive a tracking number via email. Use this number to monitor your shipment's progress through DHL’s tracking service.

If you have more questions, feel free to reach out via phone or email—we’re here to help!

Neem contact met ons op
Ons team staat klaar om uw telefoontjes aan te nemen en u te helpen.
Telefoon: +31 6 15900262
Openingstijden: Elke werkdag van 11:00 - 18:00 uur

info@gatesixglobal.com
Stuur ons een e-mail, dan nemen wij zo snel mogelijk contact met u op.

Bezoek onze winkel
Adres: Amsterdam Store, Gerard Douplein 2, 1072VE
Openingstijden:

• Maandag - vrijdag: 11:00 - 18:00
• Zaterdag: 12:00 - 18:00

GATE6GLOBAL BV
BTW-nummer: NL867082859B01
Kamer van Koophandelnummer: 95312447

Adres:
Gerard Douplein 2
1072VE Amsterdam
Nederland

Gate-six is gebouwd om te ontdekken en ontworpen om te imponeren—met uitzonderlijke service bij elke stap.

• Netherlands: €9
• Europe: €15
• Worldwide: €25

Gate6Global B.V.
Gerard Douplein 2
1072VE Amsterdam
The Netherlands

To qualify for a return:

1. Original Packaging: Items must be returned in their original packaging, including the protective plastic bag and white dust bag.
2. Condition: Items must be unused, undamaged, and in resalable condition. Any suitcase removed from its plastic bag or damaged will not be eligible for return.
3. Return Period: Items must be returned within 30 days of receipt. Returns outside this period will not be accepted.

1. Fill in the return form included with your order or download it from our website.
2. Book your return online through our Return Portal: Gate-six Return Portal
3. Package the item securely and send it to our return address.

• Refunds will be processed within 14 days of receiving your returned item, provided it meets all return conditions.
• Original shipping fees are non-refundable.

• Gate-six complies with all applicable laws and regulations in the Netherlands and the European Union regarding consumer rights.
• This return policy does not affect your statutory rights under the EU Consumer Rights Directive or Dutch Civil Code.
• If you receive a defective or incorrect item, contact us immediately for assistance.

For further assistance, please contact our Returns Team at order@nolson.nl.

GATE6GLOBAL B.V.
VAT Number: NL867082859B01
Chamber of Commerce Number: 95312447

Address:
Gerard Douplein 2
1072VE Amsterdam
The Netherlands