Shipping and Returns Policy
Thank you for choosing Gate-six. We appreciate your trust and are here to assist with any questions or concerns.
Shipping Policy
Gate-six is committed to ensuring that your order is delivered quickly and securely. Have a look are our updated shipping rates and timelines:
For inquiries regarding shipping, contact us at info@gatesixglobal.com or call us at +31 6 15 900 262.
Shipping Fees
- Netherlands: FREE
- Outside the Netherlands, Inside Europe: FREE
- All other countries and destinations: €19.95
Shipping Details
- Orders are typically processed within 1-3 business days.
- Delivery times vary by location and will be confirmed during checkout.
- All suitcases are shipped in protective air-filled transparent packaging and will arrive in their own white dust bag for added protection.
- Tracking information will be provided once your order is shipped.
Return Policy
We aim to provide the highest quality products and customer satisfaction. However, if you need to return your Gate-six product, please carefully read the following policy:
For further assistance, please contact our Returns Team at order@nolson.nl.
Return Costs
- Netherlands: €9
- Europe: €15
- Worldwide: €25
Return Adress
Gate6Global B.V.
Gerard Douplein 2
1072VE Amsterdam
The Netherlands
Return Conditions
To qualify for a return:
- Original Packaging: Items must be returned in their original packaging, including the protective plastic bag and white dust bag.
- Condition: Items must be unused, undamaged, and in resalable condition. Any suitcase removed from its plastic bag or damaged will not be eligible for return.
- Return Period: Items must be returned within 30 days of receipt. Returns outside this period will not be accepted.
How to Return
- Fill in the return form included with your order or download it from our website.
- Book your return online through our Return Portal: Gate-six Return Portal.
- Package the item securely and send it to our return address.
Refunds
- Refunds will be processed within 14 days of receiving your returned item, provided it meets all return conditions.
- Original shipping fees are non-refundable.
Important Legal Information
- Gate-six complies with all applicable laws and regulations in the Netherlands and the European Union regarding consumer rights.
- This return policy does not affect your statutory rights under the EU Consumer Rights Directive or Dutch Civil Code.
- If you receive a defective or incorrect item, contact us immediately for assistance.